Billing Terms
Last updated: April 2024
Introduction
These Billing Terms describe how payments for subscriptions, one-time purchases of PDF files, and purchases of chat credits are handled on The Astroverse's website and web application ("the Service").
Updated and effective as of April 2024
1. PRICES AND TAX
The User can purchase a subscription, a one-time PDF, or chat credits directly on our Service. The current prices for these are displayed clearly before purchase. Unless otherwise stated, prices shown on the Service are exclusive of applicable sales tax; any applicable taxes will be calculated and displayed at checkout.
We offer automatically renewing subscriptions, which provide regular access to member content and features, as well as one-time purchases of specific digital products such as PDF horoscopes and credits for use in chat with psychics.
Prices may change from time to time. Any price changes for subscriptions will be notified in accordance with applicable law. We encourage the User to review prices carefully before each purchase.
2. TRIAL PERIOD
We may offer a 7-day trial period for our subscription service. Unless you cancel the subscription at least 24 hours before the trial period expires, you will automatically be charged the price for the selected subscription plan, as stated on the checkout page.
During the 7-day trial period, you get access to member benefits as well as an included PDF horoscope as described in the offer. Please note that if a trial period is offered, this will be stated explicitly on the checkout page before purchase.
3. PURCHASE PROCESS (SUBSCRIPTION, PDF, CREDITS)
To make a purchase, the User must follow the ordering process, which typically involves the following steps:
By clicking the button to confirm the order, the User is deemed to have accepted the contents and terms of the order, including the payment obligation and the stated prices.
We use third-party payment processors (e.g., Stripe) to handle payments. We do not store your full card details. We are not responsible for any errors made by the payment processor. We recommend that you review the payment processor's terms and conditions.
Step 1: Onboarding/Questionnaire
The User answers questions to help us tailor the experience. After this, the User is presented with options to purchase Services (e.g., starting a trial period, purchasing a PDF, purchasing credits).
Step 2: Selecting a Service and Payment
The User selects the desired Service (trial subscription, specific PDF, number of credits) and payment method (e.g., card payment). The User must enter their email address and payment details. Once payment is completed (or the trial period starts), a confirmation page is displayed, often with access instructions.
Step 3: Order Confirmation
The User receives an email with a summary of the purchase and instructions on how to access the Service (e.g., login details, link to PDF download, information about credits). The User is responsible for keeping this email.
The User authorizes Vista Labs LLC (via our payment processor) to charge the applicable fees to the selected payment method at the time of purchase or after the trial period expires for subscriptions.
5. CANCELING YOUR SUBSCRIPTION
Subscriptions renew automatically at the end of each subscription period (monthly) at the then-current price for the selected plan, until the User cancels it.
To avoid being charged for the next subscription period, you must actively request cancellation of the subscription at least 24 hours before the end of the current trial period or subscription period.
PLEASE NOTE! Deleting The Astroverse app from your device does not cancel your subscription. You must actively follow the cancellation procedure to stop future charges.
CONTACT INFORMATION
If you have questions about these Billing Terms, please contact us at:
Vista Labs LLC
1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA
Email: support@theastroverse.app