Privacy Policy
Last updated: April 2024
Introduction
Updated and effective as of April 2024
Thank you for choosing to be part of The Astroverse community!
This Privacy Policy describes how Vista Labs LLC ("we", "us", "our"), with registered address at 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA, collects, uses, stores, transfers, and discloses personal information from our Users ("you", "your") in connection with our website and web application ("the Service").
We take your privacy seriously. Please read this policy carefully to understand your rights and our obligations regarding your personal information. "Personal information" means any information relating to an identified or identifiable natural person.
BY USING THE SERVICE, YOU ACCEPT THIS PRIVACY POLICY AND CONFIRM THAT YOU ARE AT LEAST 18 YEARS OLD. If you do not accept this policy, you may not use the Service.
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.
Questions can be directed to support@theastroverse.app.
1. CATEGORIES OF PERSONAL INFORMATION, PURPOSES OF PROCESSING, AND LEGAL BASIS
When you use our Service, we may collect and process various types of personal information for legitimate purposes. Here is an overview:
Information you provide to us
Contact data: Email address, name/nickname (optional). Purpose: Creating an account, delivering purchased products (PDFs, credits), communication, support. Legal basis: Contract.
Purchase data: Information about purchased subscriptions, PDFs, credits, payment method (type, last 4 digits), payment date. Purpose: Processing payments, delivering services. Legal basis: Contract.
Questionnaire data (Quiz): Date of birth, time of birth, place of birth (city/country), gender, marital status, future goals, sources of stress, answers to questions. Purpose: Personalizing the experience, generating horoscopes/analyses, delivering the service. Legal basis: Contract / Consent for sensitive data, where relevant and specifically obtained.
Communication data: Content of emails or messages sent to support. Purpose: Handling support inquiries. Legal basis: Contract / Legitimate interest (improving the service).
Information collected automatically
Device information: Device type, model, operating system, browser, IP address, approximate geographic location (country/region based on IP). Purpose: Ensuring the functionality of the service, analytics, security. Legal basis: Legitimate interest.
Usage data (Events): Pages visited, features used, clicks, session duration, interactions in the app, purchase history. Purpose: Analyzing user behavior, improving the service, personalization, marketing analytics. Legal basis: Legitimate interest / Consent for certain analytics and marketing cookies.
Diagnostic information: Error logs, crash reports. Purpose: Troubleshooting, improving the stability of the service. Legal basis: Legitimate interest.
Cookie and tracking data: See Section 2. Purpose: Analytics, marketing, functionality. Legal basis: Consent / Legitimate interest for essential cookies.
Other Purposes and Legal Bases
Compliance with legal obligations: Processing may be necessary to comply with legal requirements (Legal obligation).
Fraud and abuse prevention: Securing the service and protecting against unlawful activity (Legitimate interest).
Marketing communications: Sending newsletters or offers via email (Consent). You can unsubscribe at any time.
2. COOKIES AND TRACKING TECHNOLOGIES
We and our third-party partners (e.g., analytics and marketing providers) use cookies and similar technologies (e.g., pixels, web beacons) to collect information about your interaction with the Service.
Necessary cookies: Used for basic functionality such as login and security (Legal basis: Legitimate interest).
Functional cookies: Remember your choices to provide a more personalized experience (Legal basis: Consent).
Analytics cookies: Help us understand how the Service is used so we can improve it (e.g., Google Analytics, PostHog). The information is often aggregated or pseudonymized (Legal basis: Consent).
Marketing cookies: Used to show relevant ads on other platforms (e.g., Google Ads, Facebook Ads) and to measure the effectiveness of our campaigns (Legal basis: Consent).
You can manage your cookie preferences via our cookie banner/settings and/or via your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.
You can learn more about cookies at:
www.allaboutcookies.org
www.youronlinechoices.com
Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
3. THIRD PARTIES THAT PROCESS PERSONAL INFORMATION
We may share your personal information with the following categories of third parties (data processors) in order to provide and improve the Service:
Hosting providers: For storing data and operating the Service (e.g., AWS, Google Cloud).
Payment processors: For securely processing your payments (e.g., Stripe).
Analytics tools: For analyzing user behavior and improving the Service (Google Analytics, PostHog).
Marketing and advertising partners: For showing ads and measuring marketing effectiveness (Google Ads, Facebook Ads). These partners may collect data via their own SDKs or pixels based on your consent.
Support tools: For handling customer support (where relevant, e.g., Zendesk, Intercom).
Psychics (where relevant as independent contractors): If psychics operate as independent contractors, limited, necessary data may be shared to enable the chat feature under a data processing agreement.
Authorities: If we are legally required to disclose information.
We enter into data processing agreements with our third-party providers to ensure that they process your data securely and in accordance with applicable data protection law.
Data transfer: Some of these third parties may be located outside the United States (e.g., in the UK or the EU). When we transfer data internationally, we ensure that there is a valid transfer mechanism in place, such as standard contractual clauses or an adequacy decision.
4. RETENTION PERIOD FOR YOUR PERSONAL INFORMATION AND SECURITY
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Service, comply with legal obligations (e.g., recordkeeping and tax laws), and resolve disputes.
In general, we retain your data for as long as you have an active account with us, and for a reasonable period thereafter (e.g., up to 24 months after inactivity) to enable reactivation or to handle any follow-up questions, unless the law requires a longer period.
We take appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and pseudonymization where relevant. However, no data transmission over the internet is 100% secure.
5. YOUR RIGHTS REGARDING PERSONAL INFORMATION
Depending on where you live, you may have the following rights regarding your personal information:
Right of access: You have the right to access the personal information we process about you and to receive a copy of it.
Right to rectification: You have the right to have inaccurate personal information about yourself corrected.
Right to deletion ('right to be forgotten'): You have the right to have your personal information deleted under certain conditions (e.g., if the data is no longer necessary).
Right to restriction of processing: You have the right to request restriction of the processing of your personal information under certain circumstances.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have this data transferred to another controller where the processing is based on consent or a contract.
Right to object: You have the right to object to the processing of your personal information where the processing is based on legitimate interests. You have an unconditional right to object to processing for direct marketing.
Right to withdraw consent: If the processing is based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before the withdrawal.
Right to complain: You have the right to lodge a complaint with the relevant supervisory or regulatory authority in your jurisdiction.
To exercise your rights, please contact us at support@theastroverse.app. We will handle your request in accordance with applicable law, typically within 30 days.
6. YOUR U.S. STATE PRIVACY RIGHTS (CALIFORNIA / CCPA & CPRA)
This section applies to residents of California and supplements the information above. It is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"). For the purposes of this section, the business responsible for your personal information is Vista Labs LLC, 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA.
Categories of personal information we collect and why
In the preceding 12 months, we have collected the following categories of personal information (as defined by the CCPA/CPRA). For full details and examples, see Section 1 above.
Identifiers: name/nickname, email address, IP address, and online identifiers. Purpose: creating and managing your account, delivering purchased products, communication, and support.
Commercial information: subscriptions, PDFs and credits purchased, payment method type and last 4 digits, and payment dates. Purpose: processing payments and delivering the Service.
Internet or network activity: pages visited, features used, clicks, and session duration. Purpose: operating, securing, analyzing, and improving the Service.
Geolocation data: approximate location (country/region) derived from your IP address. Purpose: functionality, analytics, and security.
Profile and inference data: date, time and place of birth, gender, marital status, goals, and questionnaire answers used to generate horoscopes and personalize your experience. Purpose: delivering and personalizing the Service.
Customer records and communications: the content of messages you send to support. Purpose: handling support inquiries and improving the Service.
We collect this information from you directly, automatically through your use of the Service, and from service providers such as our payment, analytics, and advertising partners. We retain each category for the periods described in Section 4. We do not knowingly collect personal information from anyone under 18 years of age.
Your California rights
Right to know / access: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (for example, to complete a transaction, comply with a legal obligation, or detect and prevent fraud).
Right to correct: You may request that we correct inaccurate personal information we maintain about you.
Right to opt out of sale or sharing: You have the right to opt out of the 'sale' or 'sharing' of your personal information, including sharing for cross-context behavioral (targeted) advertising.
Right to limit use of sensitive personal information: Where applicable, you may request that we limit the use and disclosure of sensitive personal information to what is necessary to provide the Service.
Right to non-discrimination: We will not discriminate against you for exercising any of these rights. We will not deny you the Service, charge you a different price, or provide a different level or quality of service because you exercised your rights.
Do Not Sell or Share My Personal Information
We do not sell your personal information for money. However, our use of certain advertising and analytics cookies and similar technologies (see Section 2) may be considered a 'sale' or 'sharing' of personal information under the CCPA/CPRA because information may be disclosed to advertising partners for cross-context behavioral advertising.
To opt out of the sale or sharing of your personal information, you can: (1) adjust your choices in our cookie banner/settings; (2) enable a recognized opt-out preference signal, such as Global Privacy Control (GPC), in your browser, which we will honor where required; or (3) email us at support@theastroverse.app with the subject line 'Do Not Sell or Share My Personal Information.'
How to submit a request
To exercise your right to know, delete, or correct, email us at support@theastroverse.app. Please include enough information for us to verify your identity and locate your data (for example, the email address associated with your account) and describe your request. We will not fulfill a request until we have verified your identity, and we will respond within the timeframes required by law.
Authorized agents: You may use an authorized agent to submit a request on your behalf. We may require the agent to provide written, signed permission demonstrating that you authorized them to act for you, and we may require you to verify your own identity directly with us or to confirm that you provided the agent permission.
Other U.S. state residents: This section is primarily directed at California residents. If you are a resident of another U.S. state that has enacted a comprehensive consumer privacy law (for example, Virginia, Colorado, Connecticut, Utah, Texas, or Oregon), you may have similar rights, including the rights to access, correct, delete, and obtain a copy of your personal information, and to opt out of targeted advertising and the sale of personal information. To exercise these rights, please contact us at support@theastroverse.app.
7. AGE RESTRICTIONS
The Service is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from an individual under 18 years of age without valid consent, we will take steps to delete that information.
8. CONTACT INFORMATION (DATA CONTROLLER)
The controller responsible for the processing of your personal information is:
Vista Labs LLC
1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA
Email: support@theastroverse.app
If you have questions or concerns regarding this Privacy Policy or our processing of your data, please feel free to contact us.