Return & Refund Policy
Last updated: April 2024
Introduction
This Return & Refund Policy describes how users can cancel a subscription and request a refund for purchases made on The Astroverse's website or web application ("the Service"). This policy is an integral part of and subject to our Terms of Use, unless otherwise stated therein.
1. HOW TO CANCEL YOUR SUBSCRIPTION
If you wish to cancel your subscription, please follow the instructions at this link. Your subscription will be stopped automatically after submitting the form via the link. You can also send us a cancellation request no later than 24 hours before the end of your trial period or the current paid subscription period. We will process your request and send you instructions to avoid future charges. More information about subscriptions can be found in our Billing Terms.
2. HOW TO REQUEST A REFUND
If you cancelled your subscription in accordance with Section 1 of this policy, but the subscription fee was nonetheless charged to your account for technical reasons, you may submit a refund request to us that meets the following criteria:
PLEASE NOTE! Only meeting the above requirements entitles you to a full refund under this policy for your last subscription cycle in the event of a technical billing error. For clarity, this policy does not apply in other cases, e.g., for personal reasons (you don't like the product, etc.) or financial reasons (you didn't expect to be charged, that the trial would convert to a subscription, that the subscription would renew automatically, etc.).
This Return & Refund Policy does not apply to purchases made via the App Store or Google Play (where relevant), to subscription renewals (unless there is a technical billing error as described above), to purchases of individual PDF files, or to purchases of chat credits, unless the purchased digital content is defective.
We will review your application and notify you (via email) whether your application is approved. If the application is approved, your refund will be processed, and the amount will automatically be credited to your credit card or original payment method, typically within 30 days.
Criteria for a refund request:
a) You made the purchase directly on our website or web app;
b) You contacted us by email within 14 days of your original purchase and before the end of your subscription period;
c) In addition to a refund request and meeting points a) and b), please send a written application to support@theastroverse.app containing the following information:
Required information in the application:
- The email address associated with your purchase;
- Payment method (e.g., the card type used for the purchase);
- The payment date;
- Payment receipt or other proof of payment;
- A brief explanation of the reason for the refund (e.g., a technical billing error after timely cancellation).
3. RIGHT OF WITHDRAWAL / CANCELLATION
Where applicable under the consumer protection laws of your jurisdiction, you may have the right to withdraw from an agreement to purchase digital services (e.g., a subscription) without charge and without giving any reason within the applicable statutory cancellation period.
However, this right does not apply where delivery of the service has begun with your prior express consent and your acknowledgment that you thereby lose your right to withdraw. WHEN YOU START A SUBSCRIPTION OR TRIAL PERIOD WITH THE ASTROVERSE, YOU EXPRESSLY CONSENT TO DELIVERY OF THE SERVICE BEGINNING IMMEDIATELY, AND YOU ACKNOWLEDGE THAT YOU LOSE YOUR RIGHT TO WITHDRAW AS SOON AS THE SERVICE IS MADE AVAILABLE TO YOU.
When purchasing one-time digital content (such as a PDF file or chat credits), you expressly consent to the content being made available to you immediately. As a result, you lose your right to withdraw as soon as delivery has begun (e.g., when the PDF is available for download, or the credits have been added to your account), and you will not be entitled to a refund unless the digital content is defective.
If you wish to exercise your right to withdraw (where applicable, e.g., within the statutory period and before the service has begun with your consent), you must inform us at support@theastroverse.app.
IMPORTANT STATEMENT
In general, if you do not meet the conditions of our Return & Refund Policy as described above, the fees you have paid are non-refundable and cannot be exchanged, unless otherwise stated herein or required under applicable law (e.g., in the case of defective digital content).
However, we may consider specific refund requests on a case-by-case basis and grant them at our sole discretion.
CONTACT INFORMATION
If you have questions about this Return & Refund Policy, please contact us at:
Vista Labs LLC
1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA
Email: support@theastroverse.app